Shipping policy

This policy explains how we process and deliver orders placed at www.erocult.com, operated by Kingsreach UG (haftungsbeschränkt), Friedrichstraße 155, 10117 Berlin, Germany.

Order processing We strive to process orders within 1 business day of purchase (excluding weekends and public holidays). In some cases order processing might take up to 2 business days. You'll receive a confirmation email when your order is placed, and a dispatch email with tracking once it ships.

Delivery times Estimated delivery is 7–15 business days from dispatch, depending on destination. Delivery times are estimates, not guarantees. Shipping options and any costs are shown at checkout.

Tracking Once your order ships, we'll email you tracking details so you can follow its progress. If tracking hasn't updated or you have any concern about your order, contact us at info@erocult.com and we'll help.

Customs, duties and taxes [For UK orders up to £135: all applicable taxes are calculated and collected at checkout, so there is nothing further to pay on delivery.]

[For orders over £135 and orders outside the UK: your order may be subject to import duties, taxes, or customs fees charged by the destination country. These are the customer's responsibility and are not included in the price or shipping cost. We recommend checking with your local customs authority if you're unsure.]

Delivery delays We aim to meet our estimated timeframes, but delays can occasionally happen due to customs, carrier issues, or other circumstances outside our control. We appreciate your patience, and you can always contact us for an update.

Returns and exchanges For returns, cancellations, and refunds, please see our [Returns & Refunds Policy].

Contact Kingsreach UG (haftungsbeschränkt), Friedrichstraße 155, 10117 Berlin, Germany. Email: info@erocult.com.